Shipping Policy
Delivery Guidance
We provide reliable shipping services to every corner of South Africa. We charge a flat shipping fee that is clearly displayed during your checkout process, ensuring there are no hidden costs. Once your order is confirmed and processed, you will receive a tracking number to monitor its journey.
We strive to maintain our 2–5 business day delivery promise, though very remote locations may occasionally take slightly longer. By shopping with us, you agree to these terms, which are designed to protect both the consumer and our business during the transit process.
Your satisfaction is our priority. A clear delivery policy ensures that you can shop with confidence, knowing exactly how we handle your packages from our warehouse to your front door. We use trusted local couriers to maintain a high standard of service and security for every item sent.
Damaged Items and Late Package Orders
If your order arrives damaged or is significantly delayed beyond our 5 day window, please contact us at our official email or phone number. We will investigate with the courier and arrange for a replacement or a refund as quickly as we can.