Refund Policy

Refund & Returns Policy

This Refund & Returns Policy explains how Core Trade Pty Ltd handles returns, refunds, exchanges, and order cancellations for event and catering equipment purchases. By placing an order with us, you agree to the terms set out below.

1. General Policy

We aim to supply high-quality, reliable event and catering equipment, including commercial coolers, fridges, freezers, food warmers, bain-maries, display fridges, underbar fridges and serving gear. Because many of our products are used for food storage and service, strict hygiene and safety standards apply.

For this reason, returns are limited and subject to inspection. This policy applies to purchases made through our website and any direct orders placed with Core Trade Pty Ltd South Africa.

2. Eligibility for Returns & Refunds

Core Trade Pty Ltd is a South African supplier of event and catering equipment. These terms apply to all visitors and customers. By using our store, you confirm you are at least 18 years old or have legal consent to make purchases.

3. Products and Pricing

All goods are sold in South African Rand. We strive for accuracy, but we reserve the right to correct pricing errors or adjust rates due to market changes. Descriptions of physical goods are provided in good faith, though actual products may vary slightly from images.

4. Orders and Payments

Orders are confirmed once payment is cleared. We accept standard secure payment methods. We reserve the right to refuse or cancel any order if there are concerns regarding fraud or stock availability.

5. Delivery and Collection

We offer nationwide delivery across South Africa. Lead times vary based on location and stock. While we aim for prompt shipping, delivery dates are estimates. Risk of damage passes to you once the equipment is delivered to your specified address.

6. Ownership and Returns

Ownership of equipment remains with Core Trade Pty Lty until full payment is received. For information on returning physical goods, please consult our support via whatsapp, email or phone call.